No, all of the passwords are fully encrypted, which means that no one can determine what your password may be. If you’ve forgotten your password, fill out the online password recovery and an e-mail with a new password will be sent to your account.

Since accounts allow users to edit information contained on the site, they are only available to County and agency employees responsible for reviewing development applications. Applicants and the general public can still access case information and use the search feature without having a user account. Application reviewers can select Create Account under “Accounts” on the menu bar, enter the required information, and select OK. For user name, please use your first initial and last name. Please keep your password and security question in a safe place! Contact Leanne Reidenbach at 253-6876 who will assign you permissions to use the site. Once you have been assigned permissions to use the site by the site administrator, you will be able to access additional features on the site.

To view comment documents you must have Adobe Acrobat Reader on your computer. This can be downloaded for free at the following website: http://www.adobe.com/products/acrobat/readstep2.html. You will also need Internet Explorer 5 or greater and javascript needs to be enabled. Otherwise, a computer with an Internet connection is all you need!

Users are able to access the FAQ, Help Manual and Search functions of the site. The Search allows users to look up basic case information about development proposal occurring throughout the County. This data includes properties affected, zoning changes, lot or unit counts, and other information. Additionally, you will be able to view any agency comments that have been submitted for a particular application.

Take note of the case number referenced by the e-mail, which has been assigned to your application for tracking purposes. Under “Cases” on the menu bar, select “Search.” From this screen, you will be able to navigate to the desired case. Please note that any applicant should wait until a signed copy of all comments and a letter from the Planner handling the case has been received prior to resubmitting any plans.

Either e-mail or call the Planning Division to make this change or include a note on your application that you would like automatic e-mail updates on this case. In order to begin receiving notifications, you must have a valid e-mail address.

At this time, the automatic e-mail notification for comments is a service offered to only the primary applicant contact for a specific case. Please continue to check the CaseTrak site on a regular basis to see updates or contact the responsible Planner.

Case numbers can be found on the subject line of comment letters sent by the Planning Division for all cases in addition to on red public hearing signs, staff reports, or newspaper ads for all public hearing cases. They consist of the following three parts:
1. Case type indicated by 1, 2, or 3 letter prefix (i.e. SP)
2. Case number indicated by 4 digits based on the order applications were received (i.e. 0048)
3. Case year indicated by the 4 digit year in which the application was received (i.e. 2006)

Plans can be viewed at the James City County Planning Division located in Building A of the James City County Government Complex, 101 Mounts Bay Road. The office is open between 8 am and 5 pm but check www.jccegov.com for holiday closures.

Make note of the case number and planner for the case you are interested in and contact the Planning Division at 253-6685.

Please call the Planning Division at 253-6685.

The case you are searching for may be closed, meaning it has either been approved, denied, or withdrawn and is no longer under active review by the Planning Division. Please be sure that you have checked the “All Cases” box to return results for cases that are both open and closed. If you are still unable to find details, please double check the information entered as search criteria to ensure it has been entered accurately or try less specific criteria. If this does not help, please contact the Planning Division for additional direction.

The edit function is only available to case managers with a log in ID and password.

The Search function is available to help you find basic information about cases that you’re interested in and to track the progress of any applications that you’ve submitted to the Planning Division. Once you’ve navigated to the Search screen, follow these basic tips to help you locate the case:

Yes, you cannot enter free text in these fields. The drop down listings are used to ensure our data is consistent, reliable, and easy to locate.

No, you can enter as much information as you want to narrow your search or you can enter nothing to receive a listing of all available cases.

Yes, clicking on any of the column headings will arrange the listings alphabetically or chronologically. This tool can be used once you’ve reached the Case Details screen as well

Clicking on the case number to the left of the screen will take you to a case details page.

Once you’ve located the case and navigated to the Case Details screen, scroll down to the ‘Comments’ section of the page. Each comment can be viewed by double-clicking on the icon in the ‘Doc.’ column to the right of the screen. Please note that in order to view comments, you need to have free Adobe Acrobat Reader installed on your computer. This can be downloaded for free at the following website: http://www.adobe.com/products/acrobat/readstep2.html.

This can mean one of two things: (1) It’s a recent or active case and comments have not yet been posted by reviewing agencies. (2) Since the CaseTrak application was launched in Winter 2007, the only comments available to be viewed were written after this date. If you would like to see comments written prior to Winter 2007, please write down the case number, subdivision, and/or associated tax map numbers for the case and contact County Records Management at (757) 253-6725.

Comments are received at various times from the different reviewing agencies. Please continue to check the site regularly for additional postings. Additionally, not every agency is required to review every plan. Only agencies that have been sent transmittals (which can be tracked by viewing the Trans. Sent action type in the ‘Actions’ section) will then return comments.

Actions are tasks or meetings that do not involve a comment document. Examples include which Board of Supervisors or Planning Commission meetings the case is scheduled for, when transmittals were sent to each agency for review, and when a case has been closed out. Comments involve the documents received from an agency after a case has been reviewed

The fields in question may not be pertinent to the specific case or the information may be missing. Please contact the Planning Division if you have additional questions.